How to Set Fair and Appropriate House Rules for Your Vacation Rental Guests
As an Cape Cod Rental host, setting clear and reasonable house rules isn't about being strict — it's about creating a comfortable, respectful, and safe environment for both you and your guests. Whether you rent out a private room, an entire home, or a unique space like an RV or a tiny cottage, the right house rules can prevent misunderstandings, reduce potential issues, and attract the kind of guests who are a good fit for your space.
Here’s how to set house rules that are fair, appropriate, and enforceable.
1. Start With Your Non-Negotiables
Think about what matters most to you. These are the deal-breakers — the rules that protect your property, your peace of mind, and your neighbors. Common non-negotiables include:
No parties or events
No smoking inside the property
No unregistered guests
Respect quiet hours (e.g., 10 p.m. – 8 a.m.)
Be firm but friendly when writing these. For example:
“Please respect our quiet hours from 10 p.m. to 8 a.m. to keep good vibes with our neighbors!”
2. Tailor Rules to Your Property and Location
A cabin in the woods may need different rules than an apartment in a city center. Consider:
Local laws and HOA restrictions
Shared spaces (e.g., pool, parking, laundry)
Septic systems or rural utilities (e.g., no flushing anything but toilet paper)
Wildlife safety (for rural areas)
Example:
“Please keep trash in the sealed bags in the trash cans to prevent wildlife access”
3. Be Clear, Not Complicated
Ambiguity leads to problems. Don’t assume guests will “just know” what’s expected. Use simple language and be specific:
❌ “Be respectful.”
✅ “Please remove shoes inside and avoid loud music after 10 p.m.”
List rules in bullet points, and avoid long paragraphs. Clarity helps guests follow the rules — and helps you if Airbnb needs to mediate a dispute.
4. Think Like a Guest: What's Fair?
Put yourself in a guest’s shoes. Would you be comfortable with the rules if you were staying for a weekend? Aim for balance:
Allow reasonable flexibility. Don’t restrict guests excessively — e.g., telling them not to use the kitchen might be off-putting unless it’s clearly a shared space.
Avoid over-policing. Constant surveillance or frequent check-ins can feel intrusive.
5. Include Consequences — Gently
Let guests know what happens if rules are broken — but avoid sounding punitive. Instead, explain the why behind the rule and what could happen:
“To avoid additional cleaning fees, please no smoking inside. You’re welcome to smoke outside on the patio.”
This sets expectations while still offering a solution.
6. Reinforce Rules at the Right Time
Just adding rules to your listing isn’t enough. Reinforce them:
In your welcome message or check-in instructions
With a printout or sign inside the home (especially for Wi-Fi info, quiet hours, or trash instructions)
In your house manual in the app
Polite reminders go a long way. Keep the tone friendly and informative.
7. Keep Rules Updated
As you host more guests, you may notice trends. If something keeps going wrong — like guests taking your bath towels to the beach — update your rules accordingly. Airbnb allows you to revise your house rules anytime.
Bonus: Examples of Thoughtful, Guest-Friendly Rules
“No smoking indoors. You’re welcome to smoke on the balcony — ashtray provided.”
“Extra guests beyond your reservation must be approved in advance.”
“Please separate recyclables and trash using the bins under the sink — thank you!”
“Check-out is by 11 a.m. so we can clean and prep for the next guest.”
Final Thoughts:
House rules are part of what makes your Airbnb run smoothly. When done right, they build trust, improve your reviews, and reduce stress for everyone involved. Remember: rules aren’t about control — they’re about hospitality with boundaries.
Set them clearly, enforce them kindly, and update them as you learn what works best.
July 23rd, 2025
How to Communicate Effectively with Vacation Rental Guests
Running a successful rental property isn’t just about having a great space—it’s about creating a great experience. One of the most important (and often overlooked) aspects of hosting is communication. Whether it’s a simple check-in message or resolving an issue during a stay, how you talk to your guests can make or break their impression of your hospitality.
In this post, we’ll cover best practices for host communication—from first contact to post-checkout follow-ups.
1. Set the Tone from the Start
When a guest first inquires or books your property, your response is your first impression. Be warm, clear, and professional.
Example:
“Hi Julia, thank you for booking our Cape Cod home! We’re excited to host you. Let me know if you have any questions before your arrival. I’ll be sending check-in instructions a day before your stay.”
Tips:
Respond quickly (within an hour if possible).
Use their name to make it personal.
Mirror their tone—if they’re formal, be a bit more formal; if they’re casual, you can relax your tone too.
2. Be Clear and Proactive
Anticipate questions before they’re asked. Guests appreciate when information is delivered clearly and ahead of time.
Send a pre-arrival message that includes:
Check-in time and process
Parking details
Wi-Fi info
House manual or rules
Emergency contact info
Example:
“Just a reminder: check-in starts at 3 PM. You can access the lockbox using code 1234. Wi-Fi info is on the fridge. Please reach out anytime if you need anything!”
3. Stay Available, But Set Boundaries
Guests want to know you’re reachable, but you don’t have to be on-call 24/7. Use automated messages for routine info and check your Airbnb & VRBO apps regularly.
Best Practices:
Let guests know your availability.
Use Airbnb’s messaging system to keep all communication in one place.
Have a backup contact if you're traveling or unreachable.
4. Handle Problems Gracefully
Even in the best-run properties, issues can arise. How you respond makes all the difference.
Do:
Acknowledge the issue quickly.
Apologize and offer solutions.
Keep your tone calm and professional, even if the guest is frustrated.
Example:
“I’m so sorry the heater isn’t working as expected. I’ve contacted our technician and he’ll be there within the hour. In the meantime, I’ve also dropped off a portable heater. Thank you for your patience!”
5. Send a Friendly Checkout Message
A courteous checkout message not only helps guests leave smoothly—it also encourages good reviews.
Example:
“Thanks again for staying with us! Just a reminder that checkout is by 11 AM. We hope you had a great stay—safe travels, and we’d love to host you again!”
6. Follow Up for Feedback and Reviews
After they leave, consider sending a short thank-you note. If the stay went well, gently encourage a review.
Example:
“It was a pleasure hosting you, James! If you have a moment to leave a review, it would really help our small business. Hope to see you again!”
Final Thoughts
Great communication is about clarity, empathy, and timing. When done right, it leads to smoother stays, happier guests, and glowing reviews. Think of every message as a chance to make your guest feel welcomed, informed, and cared for.
Happy hosting from Tuxfin Hospitality
June 24, 2025
Airbnb vs. Vrbo: Which Vacation Rental Platform is Right for You?
In the era of short-term rentals, two platforms have emerged as dominant players: Airbnb and Vrbo. Whether you're planning a weekend getaway or an extended family vacation, choosing the right platform can make a big difference in your experience. Here's a side-by-side comparison to help you decide which one best suits your travel style.
1. Platform Overview
Airbnb
Founded in 2008, Airbnb started by renting out a single air mattress in San Francisco. Today, it offers millions of listings worldwide—from apartments and homes to unique stays like treehouses, yurts, and even castles. Airbnb markets itself to all types of travelers, from solo adventurers to large groups.
Vrbo
Vrbo (originally "Vacation Rentals by Owner") was founded in 1995 and later became part of the Expedia Group. Vrbo focuses exclusively on full-home rentals, making it a go-to choice for families and larger groups seeking more space and privacy.
2. Types of Properties
Airbnb: Offers a wide range of properties, including private rooms, shared spaces, and full homes. It's known for unique and quirky accommodations that cater to adventurous travelers.
Vrbo: Specializes in entire homes and traditional vacation properties. No shared spaces here—what you see is what you get.
Winner: Depends on your needs. If you're looking for a shared space or a quirky experience, Airbnb wins. For privacy and space, Vrbo is better.
3. User Experience & Interface
Airbnb: Modern, user-friendly interface with strong branding and storytelling. Each listing often includes detailed profiles, reviews, and high-quality images.
Vrbo: Clean and straightforward, though slightly less sleek than Airbnb. Focuses more on logistics than lifestyle.
Winner: Airbnb for design and ease of use, though Vrbo keeps things simple and efficient.
4. Fees & Pricing
Both platforms charge service fees to guests and hosts, but they handle pricing a bit differently.
Airbnb: Typically charges guests a service fee of around 14%, and hosts pay 3%. Cleaning and other fees can add up.
Vrbo: Charges guests a service fee of about 6-12%, and offers subscription or pay-per-booking models for hosts. Cleaning fees are common but sometimes lower than Airbnb's.
Winner: Vrbo often has slightly lower guest service fees, but prices vary widely depending on the listing.
5. Cancellation Policies
Airbnb: Offers a range of cancellation policies (flexible to strict), and the policy is clearly listed on each property page.
Vrbo: Also provides tiered cancellation options, but policies can be less flexible overall.
Winner: Airbnb offers more consistent and often more flexible cancellation policies.
6. Customer Support
Airbnb: Known for responsive 24/7 customer support and a well-documented resolution center.
Vrbo: Offers decent support, though some users report longer wait times or more challenging dispute resolution.
Winner: Airbnb for generally more accessible and responsive support.
7. Safety and Trust
Airbnb: Has a comprehensive review system, identity verification, and community standards. They also offer "AirCover" for guests, which includes booking protection and emergency rebooking.
Vrbo: Includes verified guest reviews and optional property damage protection plans.
Winner: Tie. Both platforms prioritize trust and safety, but Airbnb’s "AirCover" gives it a slight edge for guests.
Conclusion: Which Should You Choose?
Choose Airbnb if you want flexible options, unique experiences, and modern features like online check-in and smart pricing. Ideal for solo travelers, couples, and urban explorers.
Choose Vrbo if you're traveling with family or a larger group and want the privacy and consistency of an entire home. Great for beach vacations, ski trips, and rural getaways.
Ultimately, both platforms are reliable and offer great vacation rentals—you just need to match your trip style to the strengths of each.
May 23, 2025
How to Prepare Your Home for Airbnb: A Complete Guide for First-Time Hosts
Thinking about turning your home into an Airbnb rental? Whether you're listing a cozy guest room or your entire property, preparing your space the right way can lead to better reviews, higher earnings, and happier guests. Here’s a step-by-step guide to get your home ready to shine on Airbnb.
1. Deep Clean & Declutter
Cleanliness is the #1 factor in guest satisfaction. Before listing:
Do a top-to-bottom deep clean—especially in kitchens and bathrooms.
Declutter surfaces and remove personal or fragile items.
Consider a professional cleaning service before each stay.
2. Create a Welcoming Space
Make your home inviting and guest-friendly:
Use neutral décor and cozy accents.
Ensure plenty of lighting—natural and artificial.
Add small touches like a plant, throw pillows, or local artwork.
3. Store Valuables & Personal Belongings
Guests appreciate privacy and security.
Lock away personal items in a closet or storage box.
Remove any documents, jewelry, or irreplaceable items.
Keep your home feeling like a vacation space, not a lived-in one.
4. Stock the Essentials
Anticipate guest needs by providing:
Fresh linens and towels
Basic toiletries (shampoo, soap, toilet paper)
Kitchen staples (coffee, tea, cooking oil, utensils)
Wi-Fi details and simple instructions for using electronics
5. Focus on Safety
Keep your guests safe and give them peace of mind:
Install working smoke and carbon monoxide detectors
Provide a first aid kit
Keep a fire extinguisher accessible
Include a list of emergency contacts and nearby hospitals
6. Set Clear House Rules
Establishing rules helps avoid confusion and ensures respectful stays.
Define policies on pets, smoking, noise, and parties
Clearly state check-in and check-out times
Use signage or your welcome book for reminders
7. Create a Welcome Book
Make your guests feel at home with a printed or digital welcome guide. Include:
Wi-Fi password
Appliance instructions
Local recommendations for food, shopping, and attractions
Info on public transport or parking
8. Take High-Quality Photos
Your photos are your first impression—make them count.
Shoot in natural light
Stage the space as you would for a guest’s arrival
Capture multiple angles of each room, including any outdoor features or amenities
9. Set a Smart Price
Research similar listings in your area to get a sense of what guests are willing to pay. Consider:
Starting with a lower rate to build reviews
Adjusting prices seasonally or on weekends
Using Airbnb’s Smart Pricing tool
10. Protect Yourself
Airbnb provides some coverage, but it may not be enough.
Review the Airbnb Host Guarantee and Host Protection Insurance
Speak with your homeowner’s or renter’s insurance provider for additional coverage
Final Tips for Hosting Success
Great hosting starts with great preparation. When your space is clean, comfortable, and thoughtfully arranged, guests notice—and they leave better reviews. With the right setup, your home can become a sought-after destination for travelers near and far.
Have questions about Airbnb hosting? Reach out or leave a comment—we're here to help you make your hosting journey a success!
April 23, 2025
How to Price Your Airbnb Rental: A Quick Guide for New Hosts
Setting the right price for your Airbnb listing can make all the difference in attracting bookings and maximizing your income. Price too high, and you might deter guests. Too low, and you’re leaving money on the table. Here’s a quick guide to help you find the sweet spot.
1. Research Comparable Listings
Start by looking at similar listings in your area. Filter by:
Location
Property type (entire home vs. private room)
Amenities (Wi-Fi, kitchen, pool, etc.)
Season or time of year
Take note of their nightly rates, occupancy levels, and reviews.
2. Factor in Seasonality
Adjust your prices based on demand:
Higher in peak seasons (holidays, summer, local events)
Lower in off-peak times to stay competitive
Tip: Use Airbnb’s calendar to track demand trends in your area.
3. Consider Your Costs
Account for:
Cleaning fees
Utilities
Supplies
Airbnb’s service fee Make sure your nightly rate leaves room for profit after expenses.
4. Use Smart Pricing (with Caution)
Airbnb’s Smart Pricing tool automatically adjusts your rate based on demand. It’s helpful for flexibility, but always set a minimum and maximum price to protect your earnings.
5. Start Low, Then Raise
When you’re just starting out, consider pricing slightly below market to attract your first reviews. Once you’ve built credibility, gradually increase your rates.
6. Offer Discounts for Longer Stays
Weekly and monthly discounts encourage longer bookings, reduce turnover, and help fill your calendar faster.
Final Thoughts
Pricing your Airbnb isn’t one-and-done—it’s something you’ll tweak over time. Stay flexible, keep an eye on the market, and don’t be afraid to adjust your strategy as you learn what works best for your space.
Need help optimizing your listing? Reach out for tips or a custom pricing strategy!
March 21, 2025
Why Rent Out Your Cape Cod House?
Owning a second home is a dream come true, but it’s also a big investment. Renting it out can make this investment work for you in multiple ways. Here’s why renting out your Cape Cod home is a smart choice:
1. Generate Extra Income - Renting out your second home offers a reliable source of income, especially during peak vacation seasons. This can cover mortgage payments, property taxes, and other expenses, or even turn into a profitable side business.
2. Offset Costs - Owning a second property comes with ongoing expenses like maintenance, utilities, and repairs. Rental income helps cover these costs, allowing you to enjoy the benefits of your second home without the financial strain.
3. Tax Benefit - You might be able to deduct various expenses related to your rental property, such as cleaning services, utilities, and repairs. These tax advantages can help lower your overall tax burden, making it even more financially viable to rent out your second home.
4. Let Others Enjoy Your Paradise - Renting your second home allows you to share the joy of owning a coastal retreat with others. It’s rewarding knowing others are enjoying the same beautiful location that you cherish. Plus, you’ll have the chance to meet people from all over the world who may become repeat guests.
5. Increase Property Value - Renting out your cape cod home can also help keep the property well-maintained. The consistent upkeep required for renters ensures that the house is in top shape, potentially increasing its value over time. Regular improvements and care keep your investment thriving.
In short, renting out your cape cod home doesn’t just bring in extra income—it helps cover expenses, offers tax benefits, and lets others experience the beauty of your property. Whether you rent it out part-time or year-round, it’s a great way to make the most of your coastal investment. Contact Tuxfin Hospitality to inquire how our vacation property management can help you achieve your goals.
February 19, 2025