Our Mission
To provide Cape Cod home owners with stress-free property management services for short-term vacation rentals. To maximize property owners' returns and ensure guests enjoy comfortable, memorable experiences
About Us
Tuxfin Hospitality LLC is a family-owned business founded by Mitch Hayes, a Massachusetts native who owns two successful rental properties, both located in West Yarmouth, MA.
With firsthand knowledge of owning and renting homes on Cape Cod, we understand the unique needs of Cape Cod homeowners. Specializing in the Lower Cape, we provide vacation rental management services across Plymouth, Wareham, Bourne, Sandwich, Mashpee, Falmouth, Barnstable (Hyannis), Yarmouth, Dennis, Brewster, Harwich, Chatham, and Orleans.
Mitch brings over 20 years of experience in hospitality, including more than 10 years in Operations Management for a renowned Boston-based restaurant group. At Tuxfin, hospitality is at the core of what we do. Our commitment to delivering exceptional experiences is reflected in our perfect record of Five-Star reviews from guests at our properties in recent years. We ensure our guests not only have an unforgettable stay but also look forward to returning and sharing their positive experiences with friends and family. We manage every aspect of your needs, from handling reservations and communication to overseeing the home maintenance projects required to ensure a clean and welcoming environment at your Cape Cod vacation rental.
Explore our services and contact us today to schedule your complimentary in-home consultation.
Services
If you own a home on Cape Cod and are looking to earn additional income without the added stress, you've come to the right place.
We offer comprehensive vacation rental management services for properties on the Lower Cape and in the Plymouth area. Our services cover every aspect of managing your Cape home, allowing you to relax while we handle the details, including:
Booking Management & Guest Communication, including Owner Stays
Full Home & Turnover Cleanings
Guest Supplies Shopping & Stocking
Laundry Services for Linens, Towels, and Kitchen Essentials
Landscaping & Exterior Maintenance
Pool & Hot Tub Maintenance
Pest Control Services
Repairs & Maintenance
Trash Removal
Contact us today to schedule a complimentary in-home consultation and discover how you can earn extra income without any additional stress!
Ask about our free in-home consultation
We offer a one-hour in-home consultation, where we will conduct a thorough tour of your property. During this time, we will discuss its earning potential and identify key areas where small investments can yield significant returns.
***New clients receive 20% off our property management fees for the first 3 bookings***
Pricing
Full Vacation Rental Management
Tuxfin charges a management fee of 20% of the gross nightly revenue received from reservations plus the cleaning fee (which is paid directly by the guests). Tuxfin’s fee is reduced from 20% to 16% for the first 3 completed reservations for new clients. Our prices beat those of other larger property management companies who can keep up to 35% of your property’s revenue.
Tuxfin’s fee includes booking management & guest communication, turnover cleanings, stocking supplies, laundry services, and maintenance and repairs that take under 30 minutes
Additional costs will apply for pool and/or hot tub maintenance, landscaping services, trash removal services, pest control services, supplies, and larger repairs and maintenance projects.
Rental Setup Plan
One time fee of $995. (Waived for clients that agree to at least 6 months of vacation rental management)
Includes rental registration with your town, rental registration with Massachusetts, building the property’s Airbnb and VRBO sites, pricing consultation for the first 12 months, property consultation, creation of a welcome binder, sourcing of a cleaning company, and one supply stocking (Does not include the cost of supplies)
Professional photographer available for $300 for indoor and outdoor photos of your property
What does Vacation Rental Management entail?
You might be asking why you need Vacation Rental Management in the first place. Here is what Tuxfin Hospitality can help you with:
Register the property yearly with your town and coordinate the annual Health Department inspection
Set up VRBO & Airbnb accounts, updating as needed
Set up minimum length stays and pricing based on historical trends and market research
Reply to guest inquiries as promptly as possible, within 1 hour if it is during business hours
Handling all booking communication with the guest
Upon receiving a booking, thank the guest and set expectations for communication / property information / check-in information
Send a check-in message 2 days prior to their stay, including electronic door codes (highly recommend over key access)
Send a welcome message on their check-in day
Be available during their stay for any questions or issues, provide a secondary number just in case
Send a check-out message 1 day prior to their check-out date, thanking the guest and asking for feedback.
Organize bookings
Ensure rental calendars sync to ensure property cannot be overbooked
Ensure reminders are set for guest messages, check in information, check out reminder
Schedule cleaning prior to check-in (within 3 days if not a same-day turnover, or between 10am - 4pm on check-in day)
Schedule landscaping/mowing services bi-weekly during spring/summer, communicating with the guest to set expectations
Schedule Cleanings. The cleaning company will make the beds, clean and dust all surfaces, vacuum all rugs and carpets, sweep and mop all hard floors, fully clean the kitchen including the fridge, oven and microwaves, windex the windows and doors, clean the furniture, and clean the bathrooms including toilets, sinks and showers/tubs
Schedule our Tuxfin visit prior to or at the same time as the Cleaning:
Do a walkthrough to check for damages or issues, inside and outside
Strip beds of used linens
Place freshly laundered linens for the cleaning company to make beds
Fill soaps & shampoos etc
Take away the used linens and towels to be laundered for the next guests
Put out fresh towels & hand towels
Restock toilet paper & tissues & paper towels
Add & delete door codes
Put out a new sponge by the sink
Check the fridge, freezer and cupboards are empty of prior guests’ items
Check the kitchen has all items in their places and nothing is missing
Empty the dishwasher
Put out a welcome basket
inventory supplies and purchase anything necessary before the next visit
Bring trash to the town disposal area, if no trash removal company is in use
Fill any empty propane tanks
Clean the outside grill
Pickup mail from the mailbox
Check the yard is nice and clean
Handle any small maintenance issues (<30 mins)
Schedule larger maintenance or repairs. Contact our local electrician, plumber, landscaper, HVAC company etc
Organize and accept reservation payments from Airbnb & VRBO
By the 5th of each month, send clients a report and payment for the previous month, available via Check, Venmo or Zelle
Perform yearly inspections of smoke detectors
Schedule septic pumpouts and HVAC maintenance yearly if needed